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santifer/README.md

Hey, I'm Santiago 👋

AI Product Manager · Solutions Architect · Forward Deployed Engineer

Ex-founder with 16+ years building products. After scaling and selling my business (exit 2025), I now focus on roles where impact scales: turning ambiguous business goals into production-ready AI solutions.

About me · Wikidata

🚀 What I Do

  • AI Product Discovery → PRDs, roadmaps, and prioritization for LLM-powered products
  • Solution Architecture → System design for no-code/low-code + AI integrations
  • Forward Deployed Engineering → Stakeholder workshops, rapid prototyping, production delivery

🏆 Key Achievement

Built "Jacobo", an omnichannel AI agent achieving ~90% self-service rate:

  • Voice (ElevenLabs) + WhatsApp (n8n/WATI) + Aircall PBX
  • Sub-agent orchestration via tool calling
  • HITL handoff with full context

📝 Published Case Studies

  • The Self-Healing Chatbot — LLMOps in production: 71 evals, 6-layer defense, agentic observability, voice mode
  • AI Agent Jacobo — Omnichannel multi-agent AI achieving ~90% self-service
  • Career-Ops — Multi-agent job search system: 631 evaluations, 354 PDFs, HITL design
  • Business OS — Custom ERP with 12 Airtable bases, 2100 fields, 170h/month saved
  • Programmatic SEO — 4,730 pages from Airtable as headless CMS, 2M+ impressions
  • n8n for PMs — Automation cheat sheet for product managers

🛠 Tech Stack

Claude OpenAI Python TypeScript React Airtable n8n Make

📜 Certifications

Anthropic → Introduction to MCP, Claude Code in Action, Advanced MCP Topics, Building with the Claude API, AI Fluency: Framework & Foundations, Teaching AI Fluency, AI Fluency for Educators, AI Fluency for Students

Airtable → AI App Builder, Builder Certification, Admin Certification

Make Academy → Make Advanced

📫 Let's Connect

Website LinkedIn Email


💼 Open to remote roles in EU/USA — AI PM, Solutions Architect, Forward Deployed Engineer

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