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116 changes: 68 additions & 48 deletions docs/user-docs/faq.md
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---
title: Frequently Asked Questions
---
### What is the OCF? How do I join?

#### Why might I want an OCF account? What do I get? How do I use OCF services?

Access to computing by the students for the students!

More specifically, we have a [list of services](services/index.md).

#### Who are you?

The largest(\*) student organization on campus (\*by membership count). OCF is
The OCF, otherwise known as the Open Computing Facility, is the largest(\*) student organization on campus (\*by membership count). OCF is
completely administered and operated by student volunteers ("staff"). [About
the OCF](about.md).

Interested in [joining staff](https://www.ocf.berkeley.edu/about/staff)? Feel free to attend our meetings
or [contact us](contact/index.md) by email.

#### Where is the lab? What are the hours?

See [lab](https://www.ocf.berkeley.edu/docs/services/lab/).

#### How do I join the OCF and get an OCF account?

See [Join the OCF](membership/index.md).

#### How do I join [OCF staff](../staff-docs/index.md)?

Check out [our staff recruitment website](https://www.ocf.berkeley.edu/about/staff)!

#### It's been a week since I requested an account, what happened!
the OCF](about.md). We provide access to computing services for students by students the list of which you can find [here](services/index.md).


Interested in [joining staff](https://www.ocf.berkeley.edu/about/staff)? Feel free to attend our meetings, [contact us](contact/index.md) by email or join the [Discord](https://ocf.io/discord)!
<hr>

### How do I print?
1. Create an OCF at [ocf.io/join](https://ocf.io/join)
2. Log into the desktop with your newly created username and password!
3. Open your document as a PDF in Firefox or print directly from your application (eg. Google docs, Word, etc)
4. Click on the print icon and change the printer option depending on what you're looking to print
<br><b> single </b> - Single Sided
<br><b> double </b> - Double Sided
<br><b> color-single </b> - Colored Print, Single Sided
5. Go collect your print!
<br><b> single </b> and <b> double </b> prints will print at the 3 large printers
<br><b>color-single</b> will print at the color printer near the supply table
<hr>

### My Print Isn't Printing!
There are multiple reasons as to why a print wouldn't go through.
<br><b> Before trying anything, </b> check your <u>Berkeley email</u> as an error email may have been sent to it that would outline the issue.
<br>
Otherwise,
1. Check how many sides of paper you have left. If your print goes over your daily limit it will not print! (Sides are NOT pages, a double sided print counts as 2 sides)
<br> <b>a.</b> Additionally, you only get 10 sides of color printer <b>per semester</b> not day.
2. Try printing again, sometimes the printer likes to eat pages.
3. If all else fails, ask a front desk member for help or, [click here](services/lab/printing.md) for a more exhuastive troubleshooting guide.
<hr>

### Where is the Stapler!?
The stapler is on the <b>supply table</b>! Look up for the <b>sign</b> in the lab that says <b>Supplies</b> and it'll be there alongside the paper cutter, blank sheets of paper, paperclips, manilla folders, and tape!
Gluesticks, scissors, highlighers, and additional stationary can be found at the front desk. Additionally, we have binderclips avaliable upon request and chargers for the cost of one Cal-ID per rental.
<hr>

### I can't create an OCF account!

Accounts are typically processed immediately. If your account requires
additional approval by staff, it may take a few days (usually less) to be
manually approved. If this was the case, you will have been informed during
account creation.

In most cases when people think their account has not been created, the email
landed in their spam folder. Check that first, or try to [reset your
password](https://www.ocf.berkeley.edu/account/password/) to see if your account has been created.
Otherwise, check your email's spam folder or try to [reset your
password](https://www.ocf.berkeley.edu/account/password/) to see if your account has been created. Otherwise let a front desk staff member know to redirect you to proper resources.
<hr>

#### I think I left something in the lab, can you tell me if it's there?
### I forgot my username or password.

**Please do not email us about items lost in the lab.** The front desk is
staffed by paid employees, not by OCF volunteers. If you email us, the front
desk staff *will not see it*. If you've lost something, you should instead stop
by in-person to ask for it.
[Click here](https://www.ocf.berkeley.edu/account/password/) to find your username or reset your password.
<hr>

#### I have an account. Does it expire? Will it still work?
### I have an account. Does it expire? Will it still work?

It should still work. Our current policy is to leave accounts alone after
graduation. See [account](services/account/index.md).
<hr>

#### My account is disabled. Or, I want to disable or delete my account.
### My account is disabled. Or, I want to disable or delete my account.

See [account](services/account/index.md).
<hr>

#### I forgot my username or password.
### Where is the lab? What are the hours?

See [account](services/account/index.md).
See [lab](https://www.ocf.berkeley.edu/docs/services/lab/).
<hr>

### I think I left something in the lab, can you tell me if it's there?

#### [Web hosting](services/web/index.md): How do I get group.studentorg.berkeley.edu ([virtual hosting](services/vhost/index.md))?
**Please do not email us about items lost in the lab.** The front desk is
staffed by paid employees, not by OCF volunteers. If you email us, the front
desk staff *will not see it*. If you've lost something, you should instead stop
by in-person and ask the front desk or ask in the [OCF Discord](https://ocf.io/discord).
<hr>

### [Web hosting](services/web/index.md): How do I get group.studentorg.berkeley.edu ([virtual hosting](services/vhost/index.md))?

First, you need to have a group [account](membership/index.md) and a working
[website](services/web/index.md). Then, request [virtual hosting](services/vhost/index.md).
<hr>

#### [Email hosting](services/mail.md): How do I get @group.studentorg.berkeley.edu ([virtual hosting](services/vhost/index.md))?
### [Email hosting](services/mail.md): How do I get @group.studentorg.berkeley.edu ([virtual hosting](services/vhost/index.md))?

First, set up regular [virtual hosting](services/vhost/index.md).
Then, request [email virtual hosting](services/vhost/mail/index.md).
<hr>

#### My group already has a group.berkeley.edu domain. Will I have to migrate to group.studentorg.berkeley.edu?
### My group already has a group.berkeley.edu domain. Will I have to migrate to group.studentorg.berkeley.edu?

All student organizations will be transistioned to studentorg.berkeley.edu in the coming months. If you are part of a research lab, faculty, or have a subdomain within a department (e.g. site.eecs.berkeley.edu) you will be exempt from the transition. We will provide more communication in the coming months on how this process will work.
<hr>

#### [Printing](services/lab/printing.md): I have a printing question/problem.

See [Printing](services/lab/printing.md).

#### There is some content on your website I want removed.
### There is some content on your website I want removed.

See our [content removal policy](services/account/content-removal.md).
<hr>

#### I need to talk to a human.
### I need to talk to a human.

See [contact](contact/index.md).
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