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AN-429699 - Brand Concierge Livechat Activities#2082

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waykar-prashant merged 6 commits intoadobe:masterfrom
ankush13777-wq:master
Feb 17, 2026
Merged

AN-429699 - Brand Concierge Livechat Activities#2082
waykar-prashant merged 6 commits intoadobe:masterfrom
ankush13777-wq:master

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@ankush13777-wq ankush13777-wq commented Feb 5, 2026

  • Added sessionID field to link multiple events per session
  • Enhanced status field with enum values
  • Added timestamp fields: initiatedAt, acceptedAt, completedAt
  • Added notifiedAgents array for agent attribution
  • Added completedBy enum to track who ended the session
  • Enables agent performance analytics as per BRANDCON-1420

Fixes #2055

Please link to the issue # #2055

CJA Ticket: https://jira.corp.adobe.com/browse/AN-429699

@ankush13777-wq ankush13777-wq marked this pull request as draft February 5, 2026 15:53
@ankush13777-wq ankush13777-wq marked this pull request as ready for review February 10, 2026 16:21
@anandphatak anandphatak self-assigned this Feb 11, 2026
@waykar-prashant waykar-prashant changed the title Brand Concierge Livechat Activities AN-429699 - Brand Concierge Livechat Activities Feb 17, 2026
@waykar-prashant waykar-prashant merged commit 8dad7b0 into adobe:master Feb 17, 2026
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engaged-with-representative-in-concierge schema enhancement

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