feat: launch integrated open support hub

.github/ISSUE_TEMPLATE/config.yml

@@ -1,5 +1,8 @@
 blank_issues_enabled: true
 contact_links:
+  - name: Support Hub - Ongoing Help and Q&A
+    url: https://github.com/Community-Access/support
+    about: Post-workshop support, troubleshooting, and alumni discussion live in the open support hub.
   - name: "Student Opt-In for GIT Going with GitHub"
     url: https://community-access.org/git-going-with-github/REGISTER.html
     about: Self-serve opt-in workflow (GitHub issue form with automated confirmation and waitlist handling).
@@ -17,4 +20,4 @@ contact_links:
     about: Full workshop guide - start here if you are new to this repository.
   - name: Discussion Forum - Questions, Introductions, Ideas
     url: https://github.com/community-access/git-going-with-github/discussions
-    about: Ask questions, connect with other participants, and share ideas before, during, and after the workshop.
+    about: Workshop repository discussions for curriculum and event operations.

.github/ISSUE_TEMPLATE/workshop-registration.yml

@@ -85,6 +85,6 @@ body:
     attributes:
       value: |
         ---
-        **What happens next:** After you submit, you will see a confirmation comment on your issue. We will email your Zoom link before the workshop. If you have questions, [file an issue](https://github.com/community-access/git-going-with-github/issues) in the workshop repository.
+        **What happens next:** After you submit, you will see a confirmation comment on your issue. We will email your Zoom link before the workshop. If you have questions, use the support hub: [Community-Access/support](https://github.com/Community-Access/support).
 
         Welcome aboard. You belong here.

.github/README.md

@@ -80,6 +80,7 @@ The Classroom model equivalents live in [learning-room/.github/workflows/](../le
 ## Quick Links
 
 - [Workshop Deployment Guide](../classroom/README.md) -- full setup using GitHub Classroom
+- [Support Hub](https://github.com/Community-Access/support) -- post-workshop support and async Q&A
 - [Template Repository Content](../learning-room/.github/) -- automation that runs in each student's repo
 - [Student Guide](../learning-room/.github/STUDENT_GUIDE.md) -- how students interact with Aria bot
 - [Challenge Progression Config](data/challenge-progression.json) -- level and badge definitions

.github/workflows/registration.yml

@@ -65,7 +65,7 @@ jobs:
 
             We have closed this issue since your original registration is already on file. If you need to update your details, please comment on your original issue #${originalIssue}.
 
-            Questions? [File an issue](https://github.com/community-access/git-going-with-github/issues) in the workshop repository.`
+            Questions? [File a support issue](https://github.com/Community-Access/support/issues) in the support hub.`
             });
 
             await github.rest.issues.addLabels({
@@ -132,7 +132,7 @@ jobs:
 
             We have added you to the waitlist. If a spot opens up, we will let you know right here on this issue.
 
-            Questions? [File an issue](https://github.com/community-access/git-going-with-github/issues) in the workshop repository.`
+            Questions? [File a support issue](https://github.com/Community-Access/support/issues) in the support hub.`
             });
 
             await github.rest.issues.addLabels({
@@ -246,7 +246,9 @@ jobs:
 
             ${classroomSection}
 
-            If you have any questions, [file an issue](https://github.com/community-access/git-going-with-github/issues) in the workshop repository.
+            If you have any questions, use the support hub:
+            - Issues: https://github.com/Community-Access/support/issues
+            - Discussions: https://github.com/Community-Access/support/discussions
 
             See you at the workshop!`
             });

CONTRIBUTING.md

@@ -1,3 +1,5 @@
+
+**Table: Keyboard shortcut for focusing search in different screen readers**
 # Contributing to This Workshop Repository
 
 Thank you for helping improve this workshop. Whether you are a participant who found a typo, someone who wants to add a new exercise, or an educator adapting these materials for your own community - your contribution is meaningful and welcome.

GO-LIVE-QA-GUIDE.md

@@ -16,6 +16,8 @@ Do not mark a cohort ready until all required items in this section are complete
 - [ ] RSS feed validation passes for the current audio state.
 - [ ] Git diff whitespace check has no actual whitespace or conflict-marker errors.
 - [ ] Registration deployment gate completed (issue form template, workflow enablement, required labels, and optional classroom automation settings).
+- [ ] Support Hub is provisioned and publicly accessible at `Community-Access/support`.
+- [ ] Registration confirmation and help pathways route support requests to Support Hub issues/discussions.
 - [ ] Registration issue form template and labels are configured (`workshop-registration.yml`, `registration`, `duplicate`, `waitlist`).
 - [ ] Learning Room source has been synced to `Community-Access/learning-room-template` and merged to `main` (or validated as no-change).
 - [ ] Template smoke validation from `Community-Access/learning-room-template` succeeded before assignment publishing.
@@ -47,6 +49,7 @@ No-go conditions:
 - Student progression, PR validation, or required autograder behavior is not reproducible in a test student repository.
 - Template freshness proof is missing or shows drift from the latest merged template sync.
 - Required QA evidence links are missing for release-signoff claims.
+- Support channel links point to deprecated destinations and not to `support`.
 
 ## Source Of Truth
 
@@ -60,6 +63,7 @@ The following table lists each release artifact and the document that controls i
 | Human challenge walkthrough | [classroom/HUMAN_TEST_MATRIX.md](classroom/HUMAN_TEST_MATRIX.md) |
 | Facilitator operations | [admin/FACILITATOR_OPERATIONS.md](admin/FACILITATOR_OPERATIONS.md) |
 | Facilitator guide | [admin/FACILITATOR_GUIDE.md](admin/FACILITATOR_GUIDE.md) |
+| Support hub operations | [admin/SUPPORT_HUB_OPERATIONS.md](admin/SUPPORT_HUB_OPERATIONS.md) |
 | Student challenge hub | [docs/CHALLENGES.md](docs/CHALLENGES.md) |
 | Podcast pipeline | [podcasts/README.md](podcasts/README.md) |
 | Podcast regeneration runbook | [podcasts/REGENERATION.md](podcasts/REGENERATION.md) |

README.md

@@ -13,7 +13,8 @@ License: CC BY 4.0 | [Site](https://community-access.org/git-going-with-github/)
 | **Workshop site** | [community-access.org/git-going-with-github](https://community-access.org/git-going-with-github/) |
 | **Registration** | [Student opt-in and waitlist workflow](https://community-access.org/git-going-with-github/REGISTER.html) |
 | **Discussions** | [Join the conversation](https://github.com/community-access/git-going-with-github/discussions) |
-| **Support** | [File an issue](https://github.com/community-access/git-going-with-github/issues) |
+| **Support hub** | [Community-Access/support](https://github.com/Community-Access/support) |
+| **Curriculum issues** | [File an issue in this repository](https://github.com/community-access/git-going-with-github/issues) |
 | **Dates** | May 21, 2026 & May 22, 2026 |
 | **Facilitators** | Jeff Bishop and Michael Babcock |
 
@@ -93,6 +94,14 @@ All documentation lives in the `docs/` folder. If you are new, start with [Get G
 
 Facilitators preparing a cohort should use the [Go-Live QA Guide](GO-LIVE-QA-GUIDE.md) as the release gate before sharing Classroom invite links.
 
+## Post-Workshop Support
+
+After the workshop, use the open support repository for questions, troubleshooting, and alumni discussion:
+
+- [Community-Access/support](https://github.com/Community-Access/support)
+
+Use this repository for curriculum and platform changes only.
+
 
 ## Your Challenges
 

REGISTER.md

@@ -1,6 +1,6 @@
 # Student Opt-In
 
-[Back to Home](https://community-access.org/git-going-with-github/) | [Discussion Forum](https://github.com/community-access/git-going-with-github/discussions) | [Pre-Workshop Setup Guide](https://community-access.org/git-going-with-github/docs/00-pre-workshop-setup.html)
+[Back to Home](https://community-access.org/git-going-with-github/) | [Support Hub](https://github.com/Community-Access/support) | [Pre-Workshop Setup Guide](https://community-access.org/git-going-with-github/docs/00-pre-workshop-setup.html)
 
 ## Join the next GIT Going with GitHub cohort
 
@@ -33,7 +33,7 @@ Registration issues are public because this repository is public.
 
 ## Need help?
 
-- [File an issue](https://github.com/community-access/git-going-with-github/issues)
-- [Join the Discussion Forum](https://github.com/community-access/git-going-with-github/discussions)
+- [File a support issue](https://github.com/Community-Access/support/issues)
+- [Join Support Hub Discussions](https://github.com/Community-Access/support/discussions)
 
 *A [Community Access](https://community-access.org) initiative.*

SECURITY.md

@@ -4,6 +4,9 @@
 
 This repository contains **educational curriculum and documentation only** - no production software, application servers, or APIs. There are no versioned software releases to patch.
 
+
+**Table: Supported content types and their source**
+
 | Content | Supported |
 |---------|-----------|
 | Curriculum documentation (docs/) | Current main branch |

admin/ANNOUNCEMENT.md

@@ -1,6 +1,6 @@
 # GIT Going with GitHub
 
-[License: CC BY 4.0](https://creativecommons.org/licenses/by/4.0/) | [View Site](https://community-access.org/git-going-with-github/) | [Full Curriculum](https://community-access.org/git-going-with-github/docs/course-guide.html) | [Discussion Forum](https://github.com/community-access/git-going-with-github/discussions)
+[License: CC BY 4.0](https://creativecommons.org/licenses/by/4.0/) | [View Site](https://community-access.org/git-going-with-github/) | [Full Curriculum](https://community-access.org/git-going-with-github/docs/course-guide.html) | [Support Hub](https://github.com/Community-Access/support)
 
 ## You Belong in Open Source. Let Us Show You the Door.
 
@@ -26,7 +26,7 @@ Sponsored by [Community Access](https://community-access.org) in partnership wit
 > **Want to join a future cohort?** Use the [**Student Opt-In page**](https://community-access.org/git-going-with-github/REGISTER.html). It feeds directly into our automated registration and waitlist workflow.
 
 
-> **Join the conversation!** Have a question before the workshop? Want to connect with other participants? Head to our [**Discussion Forum**](https://github.com/community-access/git-going-with-github/discussions) - introduce yourself, ask questions, and start building your network before Day 1.
+> **Join the conversation!** Have a question before the workshop? Want to connect with other participants? Head to our [**Support Hub Discussions**](https://github.com/Community-Access/support/discussions) - introduce yourself, ask questions, and start building your network before Day 1.
 
 
 > **Already registered?** Complete the [**Pre-Workshop Setup Guide**](https://community-access.org/git-going-with-github/docs/00-pre-workshop-setup.html) before the workshop. It walks you through every step - GitHub account, screen reader configuration, [VS Code](https://code.visualstudio.com/), and [GitHub Copilot](https://github.com/features/copilot) - with instructions for NVDA, JAWS, and VoiceOver. Get set up early so Day 1 starts with learning, not troubleshooting.
@@ -236,8 +236,8 @@ No. The workshop, all software, and all materials are free.
 
 ## Questions?
 
-- **Discussion Forum:** [Join the conversation](https://github.com/community-access/git-going-with-github/discussions) - ask questions, connect with fellow participants, and share ideas
-- **File an issue:** [workshop repository](https://github.com/community-access/git-going-with-github/issues) - yes, even before the workshop starts. That counts as practice.
+- **Support Hub Discussions:** [Join the conversation](https://github.com/Community-Access/support/discussions) - ask questions, connect with fellow participants, and share ideas
+- **File a support issue:** [support repository](https://github.com/Community-Access/support/issues) - yes, even before the workshop starts. That counts as practice.
 - **Community:** [GitHub Accessibility Discussions](https://github.com/orgs/community/discussions/categories/accessibility)
 
 

admin/FACILITATOR_GUIDE.md

@@ -591,15 +591,15 @@ Give students concrete next steps:
 > "Here's what we suggest next:
 > 1. **Contribute to open source** — Find a repo you love and look for 'good first issue'
 > 2. **Use what you learned** — GitHub is real infrastructure; keep using it
-> 3. **Join our alumni community** — [Slack/Discord/channel] — ask questions, share wins
+> 3. **Join our alumni community** — [Community-Access/support](https://github.com/Community-Access/support) — ask questions, share wins
 > 4. **Build something** — Use GitHub as your project portfolio"
 
 #### Share Resources
 
 Point to:
 - [CONTRIBUTING.md](../CONTRIBUTING.md) — How to contribute to open source
 - [docs/](../docs/) — All the reference guides
-- Alumni community link
+- Support Hub: [Community-Access/support](https://github.com/Community-Access/support)
 - Your contact info for questions
 
 #### Thank You Note
@@ -644,12 +644,13 @@ Point to:
   - What accessibility issues appeared?
   - What challenges took longer than expected?
 - [ ] Invite students to alumni community
-  - Slack / Discord / GitHub Discussions channel
+  - Support Hub: https://github.com/Community-Access/support
   - Encourage them to stay in touch and help future students
 
 ### Weeks 2+
 
 - [ ] Monitor alumni community
+  - Watch new issues/discussions in Support Hub and respond within 24 to 48 hours
   - Answer questions
   - Celebrate project shares
   - Offer 1:1 mentorship if interested
@@ -684,7 +685,7 @@ Point to:
 
 **"My internet cut out / I lost the call"**
 → GitHub Classroom doesn't require the call — work continues
-→ Post updates in GitHub Discussions or email
+→ Post updates in Support Hub Discussions or email
 → Students can continue async
 
 For more, see [FACILITATOR_CLASSROOM_TROUBLESHOOTING.md](FACILITATOR_CLASSROOM_TROUBLESHOOTING.md)
@@ -742,7 +743,7 @@ Subject: Your GitHub Workshop Starts Tomorrow!
 >
 > **Keep learning:**
 > - Check out [CONTRIBUTING.md](../CONTRIBUTING.md) for contributing to open source
-> - Join our alumni community: [LINK]
+> - Join our alumni community: https://github.com/Community-Access/support
 > - Email if you have any GitHub questions — we're here
 >
 > Great work, and keep building!