NethVoice: report API login fails due to self-signed SSL certificate

[Amygos]

The NethVoice CTI component of the NethVoice module attempts to connect to the NethVoice report API but fails when the server presents a self-signed SSL certificate. This causes the login process to abort, resulting in issues accessing or updating reporting data.

Steps to reproduce:

1. Install NethVoice with certificate.
2. Start or reload the NethVoice module so it attempts to log in to the report API.
3. Observe the logs for authentication or connectivity errors with the reporting endpoint.

Expected behavior:
The NethVoice module should connect to the report API even if the server uses a self-signed SSL certificate (when administrative intent allows), or should provide a clear method for handling/reporting certificate validation options.

Actual behavior:
The module’s login request to the report API fails when a self-signed certificate is detected. The following warning is logged, and reporting data cannot be retrieved:

2026-02-23T09:21:58+01:00 [1:nethvoice5:nethvoice5] 2026-02-23T09:21:58+01:00 - warn: [arch_astproxy] problem logging in to nethvoice report with request: self signed certificate in certificate chain

Components:

• ns8-nethvoice
• Possibly related file: https://github.com/nethesis/nethcti-server/blob/ns8/root/usr/lib/node/nethcti-server/plugins/astproxy/arch_astproxy.js

See also

• Private Mattermost chats:
  • https://mattermost.nethesis.it/nethesis/pl/s6o1pk9rpfn78yerjoihkdunse
  • https://mattermost.nethesis.it/nethesis/pl/qtqczfkkuin88dcythsh9ofbdc