From 6e0ff1c0d658ec1126517146dc9a47eaa7d694ff Mon Sep 17 00:00:00 2001 From: "dmkt9 (via MelvinBot)" Date: Tue, 5 May 2026 19:23:43 +0000 Subject: [PATCH] Docs: clarify SmartScan failure message differs by role The scan failure violation message now differs based on the viewer's role: submitters see "Enter details manually" while other members (admins, approvers) see only "Receipt scanning failed." Co-authored-by: dmkt9 --- .../reports-and-expenses/Troubleshoot-SmartScan-Issues.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/docs/articles/new-expensify/reports-and-expenses/Troubleshoot-SmartScan-Issues.md b/docs/articles/new-expensify/reports-and-expenses/Troubleshoot-SmartScan-Issues.md index daa1557ea500..3b64563787dd 100644 --- a/docs/articles/new-expensify/reports-and-expenses/Troubleshoot-SmartScan-Issues.md +++ b/docs/articles/new-expensify/reports-and-expenses/Troubleshoot-SmartScan-Issues.md @@ -25,7 +25,7 @@ Common reasons include: - The receipt is faded or low contrast - The text is obscured by shadows, glare, or folds -If SmartScan cannot confidently read these required fields, the scan will fail and will show the message: "Receipt scanning failed. Enter details manually". +If SmartScan cannot confidently read these required fields, the scan will fail. The expense submitter will see the message: "Receipt scanning failed. Enter details manually." Other members viewing the same expense (such as workspace admins or approvers) will see: "Receipt scanning failed." without the prompt to enter details manually. ---